Privacy Policy
At Alara Always Care Services Pty Ltd (“we,” “our,” or “us”), your privacy matters. We are committed to protecting the personal information of our clients, families, staff, and visitors to our website. This Privacy Policy explains how we collect, use, store, and protect your information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Information We Collect
We may collect personal information when you:
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Contact us through our website, email, or phone
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Enquire about or use our care services
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Apply for a job or register as a support worker
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Subscribe to newsletters or updates
Types of personal information may include:
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Name, address, phone number, and email
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Date of birth, gender, and emergency contacts
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Health and disability-related information (only where relevant to providing care)
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Payment and billing details
How We Use Your Information
We collect and use personal information to:
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Provide you with high-quality care and support services
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Communicate with you about your care and service options
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Manage billing, payments, and administrative needs
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Improve our services and website experience
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Comply with NDIS requirements, legal obligations, and reporting standards
We will not use your personal information for purposes unrelated to your care without your consent.
How We Store and Protect Your Information
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Personal information is stored securely in electronic and/or physical formats.
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Access is restricted to authorised staff only.
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We take reasonable steps to protect against loss, misuse, unauthorised access, modification, or disclosure.
Sharing of Information
We may share your personal information with:
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Authorised staff and support workers involved in your care
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NDIS and regulatory authorities (where required by law)
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Third-party providers who assist us with IT, payroll, or administration (bound by confidentiality agreements)
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We do not sell or rent personal information to third parties.
Your Rights
You have the right to:
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Access the personal information we hold about you
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Request corrections if information is inaccurate or incomplete
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Withdraw consent for non-essential uses of your information
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Make a privacy complaint if you believe your rights have been breached
Cookies & Website Usage
Our website may use cookies and analytics tools to improve user experience. These do not collect personal data unless you provide it voluntarily (e.g., through a form). You can disable cookies through your browser settings.
Contact Us
For privacy enquiries, requests, or complaints, please contact us:
Alara Always Care Services Pty. Ltd.
📍 Office: Unit 8/28 Patrick Street., Blacktown NSW 2148
📧 Email: info@alaraalwayscareservices.com.au
📞 Phone: +61 2 96706619